We will take reasonable steps to ensure the credit information we hold about you is accurate, and we will act promptly when we become aware of any errors, to correct them. This will usually involve checking the information you provide with the source, such as a subscriber (or creditor), who submitted a default (for example).
If you think there are inaccuracies in your credit file, there are steps you can take to request that any inaccuracy is corrected or investigated. These steps are outlined in the My Credit File Explained brochure, which you will receive when you order your personal credit file.
We will, as soon as is reasonably practicable, decide whether to make the correction you have requested or to confirm the accuracy of the information. If we need longer than 20 working days to make a decision, we will notify you of the extension and the reason for it. If the requested correction is not made, we will tell you the reason and you may ask to have a statement of the correction sought but not made. This statement will be included in your credit file.
If a correction is made or a correction statement added, we will send an amended report to any Equifax subscriber recorded as having accessed your credit file within the last 30 days, and also to you.
Information about a bankruptcy that has been discharged, or a default that has subsequently been paid in full, can continue to be reported on your credit file, provided it is updated to reflect the later developments, as it remains an accurate statement of those historical events.
Visit our Credit Disputes page to find out how you can request a correction or investigation into an entry of public record information (e.g. bankruptcy, public notice, court judgment or directorship).
The amount of time taken to update information on your credit file can vary.
If a credit provider is updating an entry they have placed on your credit file, the maximum delay will be five working days from the time they notify Equifax of the required update. Depending on the communication method used by the credit provider, the update may be completed much more quickly.
If you need Equifax to update an entry or a disputed transaction then you will need you to notify us in writing as soon as possible.
Visit our Credit Disputes page to find out the process for disputing an entry on your credit report.
- All adverse information (i.e. collection data, default data, summary instalment orders and judgment records), remain on your credit file for five years.
- Previous inquiry information remains on your credit file for four years.
- Insolvency information, including record of entry into No Asset Procedure and single bankruptcy, may be held for four years from the date of discharge.
- Multiple insolvencies may be held indefinitely.
- Account Repayment History for up to 24 months.
An individual’s details will include name, date of birth, gender, and address history. These are held by us for the life of the credit file.
This information is used to distinguish the credit file information from other individuals that are held in the database.
NB: Even when a payment default has been remedied by the customer and brought up to date or paid in full, it will remain on your credit file for a period of five (5) years and then removed from your credit file. This becomes part of your credit history.