What can I do if I have an overdue account (default or collection) on my file?

Where an overdue account showing on your file has been paid but not updated, call the credit provider or collection agent named on that entry and request they contact Equifax to make the correction.

Your credit file will be updated within five days of the credit provider notifying us that the account is paid.

Where an overdue account is showing that is not yours call the credit provider or collection agent named on that entry and give them the applicable reference number so they can investigate. If justified, the subscriber will then inform Equifax and the incorrect data will be removed.